Business Operations Challenges:
- LOOKING TO GROW? Launching new products, services, sales channels? Need to build organization capabilities, organization design, and operating model? We have done it!
- IN A TURNAROUND? Underperforming businesses missing the necessary organization capabilities, needing org design, and operational model change? We have done it!
- M&A? Going through a merger/acquisition, need to design and execute the human capital integration plan? We have done it!
Human Capital/People Challenges:
- CULTURE: Need an organizational assessment… a plan to drive the desired culture systemwide? We have done it!
- TALENT: Dealing with an ineffective talent model, need a new approach to talent acquisition, talent assessment, talent feedback, talent development, and succession planning? We have done it!
- HR OPERATIONS: Have an underperforming HR department that needs to strengthen its capabilities, create an operating model, and adjust the HR org design? We have done it!
Significant Achievements:
- Led turnaround and change management efforts for a $325M omni-channel business that drove EBITDA from -$10MM to +$32MM and led to a successful Private Equity exit.
- Created a four-wall operations model for 500+ location business, including a new labor model that drove a 600-basis point improvement in labor costs.
- Overhauled talent strategy for 2000 employees by redesigning roles, training via a new curriculum, instituting metrics, and changing incentive plans. Efforts increased revenue-per-client visit from $85 to $130.
- Led HR integration activities for merger of two global companies with operations in Europe, Oceania and North America.
- Transformed talent acquisition department at Nestlé USA from a fragmented, reactive model with high agency costs to one with a defined service delivery model and metrics-driven approach.
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Contact Doug:
Email: doug@dbattista.com
