Hiring key players within a company’s management team is a difficult job, says Douglas Battista. However, it is an investment of time, money, and energy that can pay off for businesses both big and small. More than just inserting people with experience, Douglas Battista says a management team should have similar views and values when it comes to everything from operational processes to company culture.
Q: Why is it important for management to be on the same page?
Douglas Battista: There are many reasons this is critical to a company’s success. First, when the decision-makers have the same end goals in mind, they don’t waste time chasing products or procedures that don’t lend to these goals. This reduces friction and keeps wasted labor and unproductive time to a minimum.
Q: Should all managers have the same kinds of experience?
Douglas Battista: Absolutely not. It is a diverse range of talents, skills, and experience that create the most successful teams. If everyone within an organization had the same type of experience, it would make it much more difficult to realize changes that could increase company profitability and productivity. Just because managers come from different backgrounds does not mean they cannot share a common vision.
Q: What are some potential problems of conflicting management styles?
Douglas Battista: Let’s say that you have two teams that have to work together to complete projects. One team may be responsible for gathering data the other team needs to create prototypes and/or refine company products or procedures. Both teams report to the same executive officer but are led by managers who have vastly different views on how to complete their common project. The research team may be taught to focus on quality while the team responsible for the product may be pressured for quick results. This can create conflict while one team impatiently waits for the other.